Youth Care Worker

    • Job Tracking ID: 512690-790278
    • Job Location: Auburn, NY
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: September 17, 2021
    • Years of Experience: Less Than 1 Year
    • Starting Date: ASAP
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Job Description:

Under the supervision of the Program Manager, the Youth and Family Resource Center Youth Care Worker will provide developmentally appropriate care and supervision to youth. This staff member will serve as a positive adult role model and will engage youth in daily routine and activities. The Youth Care Worker will execute approved behavioral interventions per the program model. The Youth Care Worker will support youth in goal achievement by helping the youth develop necessary skills and work toward permanency readiness.This staff member will maintain professionalism in all areas, including confidentiality.


  • 40 hours, non-exempt position
  • Must be available to work afternoons, evenings, weekends, and holidays, as assigned


  • Utilize appropriate physical, mental, and emotional boundaries in all situations
  • Ensure a clean and safe program that promotes a therapeutic and learning environment
  • Employ all agency protocols and procedures in order to maintain a physically and emotionally safe environment consistent with agency principles
  • Utilize approved supervision and behavior management strategies, including verbal de-escalation strategies
  • Facilitate the written daily schedule, including the daily routine, academic study time, supervise or facilitate family time, and recreation activities
  • Assist youth with aspects of daily routine, including assistance with bathing and toileting, as deemed developmentally appropriate and necessary by program leadership
  • Provide and maintain proper supervision of youth at all times as per program protocol
  • Use approved techniques to engage youth in expected appropriate behavior
  • Learn and understand each youth’s discharge plan and document daily progress toward goals
  • Learn and recognize the triggers of each youth and respond to their behavioral effects as outlined in the Individualized Crisis Management Plan and approved Behavior Management Plan
  • Identify and address negative, challenging, and/or inappropriate behaviors in a calm and rational manner that promotes safety and stability for the youth while developing youth accountability
  • Transport youth to and from school, appointments and activities, as assigned
  • Encourage youth to attend school, complete all assignments, and participate in their education
  • Supervise family time with youth and their family, guardian, and/or kin resource, as required
  • Dispense medication as per program protocol
  • Facilitate group conversations and activities to promote a positive peer culture
  • Teach hard and soft life skills to youth on an individual basis
  • Complete all necessary communications, documentation, and logging as per program protocol
  • Review all emails, logs, and necessary documentation upon arrival at work for each shift
  • Effectively communicate all necessary information to other staff and appropriate parties as per program protocol
  • Consult with the Youth and Family Resource Program Manager and Clinical staff when necessary
  • Provide staffing coverage as assigned. Remain on-duty until properly relieved
  • Participate in supervision with the Vice President of Residential Services
  • Attend required trainings to enhance skills and knowledge as it pertains to their role, including but not limited to Theraputic Crisis Intervention verbal de-escalation, Coaching Family Visits, and Motivational Interviewing trainings
  • Respond in a positive and respectful manner to diversity, among the agency’s service population
  • Responsible for maintaining the privacy and confidentiality of Protected Health Information of service recipients in any form (e.g., computer access, conversations, documentation) during and surviving the termination, expiration or cancellation of employment/association with Cayuga Centers
  • Responsible for complying with rules and regulations governing access to Protected Health Information under HIPPA. Access to Protected Health Information is limitied to the extent required to perform responsibilities effectively and efficiently. No access will be permitted unnecessarily. These essential job functions dictate the level of access, use, and disclosure of confidential information.
  • Perform other duties as requested by program supervisors and agency leadership.

Experience and Skills:

  • High School Diploma/GED required. Post-secondary education strongly preferred
  • Prior work experience with youth preferred
  • Ability to clearly communication both in writing and verbally
  • Willingness to follow directions and adhere to program plans and routines
  • Ability to maintain and uphold professional boundaries
  • Ability to handle confidential material in a responsible manner
  • Ability to work effectively and patiently with others in difficult and/or stressful situations
  • Valid NYS Driver’s License required


  • Ability to drive and operate a motor vehicle with passengers for at least four consecutive hours
  • Ability to participate in physical activities with program youth, including running, jumping, bending, and twisting
  • Ability to sit or stand for prolonged periods of time
  • Ability to lift at least 50 pounds
  • Ability to walk up and down stairs repeatedly


As a benefits-eligible position, available benefits include medical, dental, vision, FSA, supplemental life insurance, critical illness, enhanced short-term disability, and pension benefits.