Incident and Support Specialist

    • Job Tracking ID: 512690-787845
    • Job Location: Bronx, NY
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: August 31, 2021
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

The Incident and Support Specialist (ISS) is dedicated to overseeing all Office of Refugee Resettlement (ORR) reporting, as it relates to Notices of Concerns and Office of Trafficking In Persons (OTIP) Referrals. The Incident and Support Specialist is responsible for ensuring all external and internal reporting is completed according to ORR, Council on Accreditation (COA) and state licensing requirements. This position ensures all safety measures are maintained to ensure risk preventative measures are being implemented.


  • Regular hours entail Monday-Friday 9am-5pm
  • Must be flexible outside of scheduled hours to meet program needs
  • 24/7 on call support
  • Must be available to work afternoons, evenings and weekends may be required


  • Oversee all ORR reporting, as it relates to Notices of Concerns, OTIP referrals and COA standards
  • Train staff on incident reporting process, Safety principles, procedures and protocols including on-site and in the community, Risk prevention measures
  • Assess incidents and conducts investigations and works in accordance with local authorities and community agencies
  • Elevates all reports related to minors in crisis and ensures comprehensive safety plans are in place for all Unaccompanied Children (UAC) identified
  • Meet all deadlines required by ORR, state licensing and federal partners
  • Participates in case staffing with the national team as needed
  • Leads Incident Review Committee
  • Reviews and reports on staff’s compliance with health and safety concerns
  • Ensure grievance process is in compliance with regulations and ensures appropriate follow up
  • Develop a reporting system to identify trends, training needs and develops training with the National Clinicians and the National Program Director
  • Responsible for the planning, developing, oversight and monitoring all safety activities in conjunction with the Health & Safety Team
  • Responsible for presenting reports to the leadership members and CQI Department
  • In consultation with the clinicians, make decisions affecting the safety and permanency of children served and provide guidance to the national team
  • Monitor cases to ensure staff engage each child and the family/sponsor in the caseload
  • Monitor cases to ensure that children progress toward risk reduction and achieve treatment goals and positive case outcomes
  • Monitor and collect data from files, forms and information in the children’s records to comply with agency, federal and state standards and requirement

Experience and Skills:

  • Bachelor’s degree required
  • Master’s degree strongly preferred
  • Three years relevant experience required
  • Experience in child welfare strongly preferred
  • Familiarity with ORR and other relevant municipal and state agencies strongly preferred
  • Strong skills in Microsoft Office including Word, Excel, PowerPoint, and Outlook applications
  • Ability to work well with people from many cultures, non-English speakers, and LGBTQ children
  • Bi-lingual - English- Spanish required. All agency documents and records are in English, so English writing proficiency is required. Position itself requires Spanish speaking, writing and reading proficiency
  • Ability to travel extensively, both via ground and air, required
  • Valid driver’s license in a state located within the assigned region


  • Word processing: Including responding to e-mails, composing letters, completing computerized documentation, transcribing minutes for meetings, etc.: This involves sitting at a computer for several hours a day
  • Completing paperwork -Such as copying and stapling
  • Must be able to lift up to 50 pounds
  • Sit/ride in vehicles, busses, subways, trains, planes - public transportation for lengthy periods of time
  • Walk up/down stairs
  • Walk to enter/exit subway and other public transportation
  • Walk several blocks to get to required location


As a full time benefits position, staff is eligible to enroll in medical, dental, vision, FSA, supplemental life insurance, critical illness, enhanced short-term disability, and 401(k) benefits.

In accordance with federal, state & local laws, we maintain a drug-free workplace and perform pre-employment drug testing.