Family Peer Advocate

    • Job Tracking ID: 512690-787251
    • Job Location: Auburn, NY
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: August 26, 2021
    • Years of Experience: Less Than 1 Year
    • Starting Date: ASAP
Invite a friend
facebook LinkedIn Twitter Email

Job Description:

Under the supervision of the AVP of the Finger Lakes Region, the Family Peer Advocate will work closely with the family members and/or caregivers of youth receiving services in the agency’s Children and Family Treatment and Support Services and Care Management Programs. The Family Peer Advocate will assist families in accessing supports, connecting with providers, and addressing concrete and/or subjective barriers that prevent participation in services. This staff member will also work to assist families in increasing their skills in self-advocacy and empower families to make informed decisions. Connecting families to community connections and natural support networks is an integral job function within this role.


  • 40 hours, non-exempt position
  • Typical hours Monday - Friday, 9am-5pm. Must have ability to flex schedule to meet needs of families, including ability to work afternoons, evenings, and weekends


  • Complete the Families Together training and practice fidelity to interventions and models trained by that organization and Cayuga Centers
  • Engage families in Family Peer Support Services by partnering with families, identifying strengths, and building from strengths to support goal achievement
  • Act as a liaison between families and service providers within the CFTSS team as well as other providers
  • Attend meetings with families and their service providers to ensure their points of view are heard and reflected in treatment plans
  • Assist families in gathering, organizing, and preparing their thoughts and documentation
  • Address barriers that prevent full participation in services
  • Support families through transitional time periods
  • Support families’ efforts in caring for their children’s mental and physical health
  • Assist families in developing effective routines and implementing these within their home
  • Assist families in identifying and accessing natural and formal support networks
  • Coach and model effective communication skills
  • Coach and model healthy decision-making skills
  • Teach and support the use of self-advocacy skills
  • Assist program leadership and team members in developing and adapting policies and procedures to ensure that family voice and choice are considered and valued
  • Participate in weekly supervision with the AVP of the Finger Lakes Region
  • Respond in a positive and respectful manner to diversity, among the agency’s service population
  • Responsible for maintaining the privacy and confidentiality of Protected Health Information of service recipients in any form (e.g., computer access, conversations, documentation) during and surviving the termination, expiration or cancellation of employment/association with Cayuga Centers
  • Responsible for complying with rules and regulations governing access to Protected Health Information under HIPPA. Access to Protected Health Information is limited to the extent required to perform responsibilities effectively and efficiently. No access will be permitted unnecessarily. These essential job functions dictate the level of access, use, and disclosure of confidential information.
  • Perform other duties as requested by program supervisors and agency leadership.

Experience and Skills:

  • High School Diploma/GED required
  • Bachelor’s degree in human services related field preferred
  • Ability to complete training through Families Together organization to become a New York State Credentialed Family Peer Advocate
  • Demonstrate "lived experience" as a parent or primary caregiver who has navigated multiple child serving systems on behalf of their child(ren) with social, emotional, developmental, health, and/or behavioral healthcare needs
  • Prior work experience with families preferred
  • Ability to clearly communicate both in writing and verbally
  • Ability and willingness to engage and work with families in an "in-home" context
  • Ability to carry our program goals created by youth and families
  • Ability to maintain and uphold professional boundaries
  • Ability to handle confidential material in a responsible manner
  • Ability to work effectively and patiently with others in difficult and/or stressful situations
  • Valid NYS Driver’s License required


  • Ability to drive and operate a motor vehicle with passengers for at least four consecutive hours
  • Ability to participate in physical activities with program youth, including running, jumping, bending, and twisting
  • Ability to sit or stand for prolonged periods of time
  • Ability to complete word processing tasks including responding to e-mails and completing computerized documentation
  • Ability to walk up and down stairs repeatedly


As a full time benefits position, staff is eligible to enroll in medical, dental, vision, FSA, supplemental life insurance, critical illness, enhanced short-term disability, and 401(k) benefits.

We maintain a drug-free workplace and perform pre-employment drug testing.