Bilingual UC Case Manager

    • Job Tracking ID: 512690-785027
    • Job Location: Bronx, NY
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: August 10, 2021
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
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Job Description:

The Case Manager acts as the centralized point of contact for all UC in ORR custody that have been placed in Cayuga Centers’ Transitional Foster Care (TFC). The main role of the Case Manager is to ensure that each UC is safe and cared for, and is reunited with a suitable parent, guardian, or sponsor in the most expeditious manner possible.


  • Regular hours entail Monday-Friday 9am-5pm
  • Must be available to work afternoons, evenings and weekends required


  • Ensure safety for all youth within each foster home
  • Manage a high turn-over caseload depending on incoming placements and release
  • Coordinate initial intake for each youth
  • Manage reunification process for each youth
  • Keep information updated in the UC Portal
  • Coordinate and handle an estimated case load of 8 - 12 youth at any given time
  • Schedule and confirm each youth has an initial medical evaluation within forty-eight hours of arrival with the Family Nurse Practitioner
  • Coordinate and assist the clinician to assure the admission assessment and family tree are completed within three days of arrival
  • Coordinate and assistant clinician to assure the psychosocial summary and Individualized Service Plan (ISP) are completed within seven days of arrival
  • Ensure all assessments, Significant Incident Reports (SIR), team case notes, and foster family daily reports are current in the hardcopy file, electronic file, and UC Portal
  • Coordinate each case with the clinician and GDIT Case Coordinator to review progress, concerns, and make recommendations on release
  • Coordinate the discharge and release of child to their sponsor
  • Ensure each youth is enrolled and attending school
  • Respond to client emergencies within or outside work hours
  • Responsible for Chart Audits


Experience and Skills:

  • Bachelor’s degree in relevant behavioral/social sciences field required
  • One to three years of progressive experience in case management preferred
  • Child welfare experience and professional licensure - strongly preferred
  • Ability to work in a fast-paced environment
  • Strong skills in Microsoft Office including Word, Excel, PowerPoint, and Outlook applications
  • Ability to work well with people from many cultures including recent immigrants, non-English speakers, and LGBTQ children
  • Bi-lingual - English-Spanish required. All agency documents and records are in English, so English writing proficiency required. Position itself requires Spanish speaking, writing, and reading proficiency
  • Valid NYS Driver License preferred


  • Word processing: Including responding to e-mails, composing letters, completing computerized documentation, transcribing minutes for meetings, etc.: This involves sitting at a computer for several hours a day
  • Completing paperwork -Such as copying and stapling
  • Must be able to lift up to 50 pounds
  • Sit/ride in vehicles, busses, subways, trains, planes - public transportation for lengthy periods of time
  • Walk up/down stairs
  • Walk to enter/exit subway and other public transportation
  • Walk several blocks to get to required location


As a full time benefits position, staff is eligible to enroll in medical, dental, vision, FSA, supplemental life insurance, critical illness, enhanced short-term disability, and 401(k) benefits.

In accordance with federal, state & local laws, we maintain a drug-free workplace and perform pre-employment drug testing.