Incident Specialist - UC

    • Job Tracking ID: 512690-728461
    • Job Location: Bronx, NY
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: March 18, 2020
    • Years of Experience: Not Applicable
    • Starting Date: ASAP
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Job Description:

To review general incident reports that occur with Cayuga Centers consumers as required by State Oversite Agencies. The Incident Specialist will work closely with the Director of Incidents and Investigations, Chief Quality Officer, and Program Directors to discuss incidents, incident follow ups, and make recommendations regarding documentation. The Incident Specialist will also attend monthly program leadership meetings to discuss incident trends.


    • Regular hours entail 9:00am - 5:00pm, Monday - Friday. Must be flexible to meet program needs.


    • Review all UC incident reports to ensure proper documentation, notification, and follow up.
    • Keep thorough records of all incidents in the UC Portal.
    • Cross-check incidents completed and email with incident record in portal.
    • Attend all monthly meetings as required.
    • Facilitate the general incident review committee for the program.
    • Attend required department monthly meetings.
    • Bring information back to CQI team for discussion.
    • Create and train agency staff as needed in incident reporting requirements, and proper documentation.
    • Assure compliance with all reporting requirements of the NYS Justice Center, Prison Rape Elimination Act (PREA), OPWDD and OCFS.

    Experience and Skills:

    • Valid NYS Driver’s License required
    • Bachelor’s degree with one year experience in Human Services, Law Enforcement or Pre-law required.
    • NYC ACS or private agency child welfare experience strongly preferred.
    • Familiarity with OCFS, OPWDD, ACS, Justice Center, OMH, and other relevant municipal and state agencies.
    • Dedication to high quality record keeping, along with the ability to analyze and evaluate, written reports, files and determine necessary steps of action.
    • Strong writing skills with the ability to proof read and edit.
    • Strong ability to work independently as well as with a team.
    • Flexibility to work when the families are available to meet.
    • Ability to work well with people from many cultures including recent immigrants, non-English speakers, and LGBTQ children.
    • Bi-lingual - English-Spanish required. All agency documents and records are in English, so English writing proficiency required. Position itself requires Spanish speaking, writing, and reading proficiency.
    • Ability to manage time effectively and multi task with the ability to stay highly organized.
    • Excellent communication and interpersonal skills.


    • As a benefits-eligible position, available benefits include medical, dental, vision, FSA, supplemental life insurance, critical illness, enhanced short-term disability, hospital indemnity and 401k benefits.
    • We maintain a drug-free workplace and perform pre-employment drug testing.