Chief Quality Officer

    • Job Tracking ID: 512690-728456
    • Job Location: Auburn , NY
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: March 18, 2020
    • Years of Experience: Any
    • Starting Date: ASAP
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Job Description:

This position is responsible for the development and execution of the overall continuous quality improvement plans for agency. Plays a critical role in advancing quality improvement strategies to further achieve the agency’s goals.


  • Coordinate all aspects of obtaining and maintaining COA accreditation
  • Manage other licensure and certification
  • Oversee the implementation of CQI plans and process improvement
  • Facilitate active participation for satisfaction feedback and planning for the future
  • Develop agency policies and procedures as needed
  • Review all new policies and forms to ensure consistency
  • Assist in the application of grants and contracts
  • Collaborate with the data analyst and the CEO to develop the agency’s research agenda
  • Act as staff lead in identifying our client management information system needs and in meeting those needs
  • Partner with the Chief Operating Officer-CNY & Chief Operating Officer-NYC, the Chief Fiscal Officer, and the CEO in developing and maintaining a risk management program
  • Ensure all agency programs and locations are interconnected


Experience and Skills:

  • Master’s degree in a human service field required
  • Five years of progressive human services experience
  • Familiarity with OCFS, OPwDD, OMH, and other relevant municipal and state agencies
  • Experience in program development, training, community relations, CQI
  • Experience in outcome-based practice
  • Experience with tracking, reporting, and improving key quality metrics
  • Ability to lead, challenge, motivate and facilitate teams to achieve results
  • Demonstrated flexibility in adjusting to changes in priorities and situations within the agency


  • Regular hours entail 9:00am - 5:00pm, Monday - Friday. Must be flexible to meet program needs.


As a full time benefits position, staff is eligible to enroll in medical, dental, vision, FSA, supplemental life insurance, critical illness, enhanced short-term disability, and 401(k) benefits.

We maintain a drug-free workplace and perform pre-employment drug testing.