• Job Tracking ID: 512690-717195
    • Job Location: Bronx, NY
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: January 03, 2020
    • Years of Experience: Not Applicable
    • Starting Date: ASAP
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Job Description:

To investigate reports of incidents of abuse, neglect, maltreatment that occur with Cayuga Centers consumers as delegated by State Oversite Agencies. The Investigator will work closely with the Supervisor, Chief Quality Officer, Directors, and Assistant Vice Presidents (as necessary), to discuss findings and make recommendations regarding the final determination. The Investigator will be responsible for completing any documentation, including writing reports and managing the various incident reporting systems that are used throughout the programs. The Investigator will also coordinate and follow up with any outside agencies that may be conducting an investigation.


  • Word processing: Including responding to e-mails, composing letters, completing computerized documentation, transcribing minutes for meetings, etc.: This involves sitting at a computer for a minimum of 5 hours and could be up to 7 hours a day depending on program needs.
  • Lifting of Agency file books - weighing approximately 6-8 lbs. each - 5 inch binders
  • Completing paperwork -Such as copying, stapling as needed.
  • Answering phones, processing mail, filing, lifting packages as needed
  • Walking up/down stairs
  • Visiting program units and areas daily


  • Regular hours entail 9:00am - 5:00pm, Monday - Friday. Must be flexible to meet program needs.


  • Respond to reports of abuse, neglect, maltreatment or other reports of concern in a neutral manner as required per the state oversight agencies and NYS Justice Center.
  • Conduct thorough investigations of incidents as required.
  • Facilitate the daily grievance process.
  • Coordinate external investigations as needed.
  • Interview all parties involved in the alleged incident.
  • Keep thorough records of all interviews and incidents.
  • Collect all supporting documentation regarding incidents.
  • Attend required department monthly meetings.
  • Managing incidents as appropriate within State Data Base Systems.
  • Bring information back to CQI team for discussion.
  • Assure compliance with all reporting requirements of the NYS Justice Center, Prison Rape Elimination Act (PREA), OPWDD and OCFS.
  • Attend required training.
  • Read required books.
  • Responsible for complying with rules and regulations governing access to Protected Health Information under
  • HIPAA. Access to Protected Health Information is limited to the extent required to perform responsibilities effectively and efficiently. No access will be permitted unnecessarily. The essential job functions as described, herein, dictate the level of access, use, and disclosure of confidential information.
  • Perform other duties as requested by your immediate supervisor or the Chief Executive Officer.

Experience and Skills:

  • Valid NYS Driver’s License required
  • Bachelor’s degree preferred with three years of experience in Human Services, Law Enforcement or Pre-law required.
  • NYC ACS or private agency child welfare experience strongly preferred.
  • Familiarity with OCFS, OPWDD, ACS, The NYS Justice Center, OMH, and other relevant municipal and state agencies.
  • Dedication to high quality record keeping, along with the ability to analyze and evaluate, written reports, files and determine necessary steps of action.
  • Strong writing skills with the ability to proof read and edit.
  • Strong ability to work independently as well as with a team.
  • Flexibility to work when the families are available to meet.
  • Ability to work well with people from many cultures including recent immigrants, non-English speakers, and LGBTQ children.
  • Bi-lingual - English-Spanish required. All agency documents and records are in English, so English writing proficiency required. Position itself requires Spanish speaking, writing, and reading proficiency.
  • Ability to manage time effectively and multi task with the ability to stay highly organized.
  • Excellent communication and interpersonal skills.


  • As a benefits-eligible position, available benefits include medical, dental, vision, FSA, supplemental life insurance, critical illness, enhanced short-term disability, hospital indemnity and 401k benefits.
  • We maintain a drug-free workplace and perform pre-employment drug testing.