Transportation/Visit Coach

    • Job Tracking ID: 512690-710783
    • Job Location: Auburn, NY
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: November 08, 2019
    • Years of Experience: Not Applicable
    • Starting Date: ASAP
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Job Description:


Under the supervision of the Lead Skills Trainer and in cooperation with all other CNY TFFC staff members and agency personnel, a Transportation/Visit Coach will assist the youth in transporting and supervising their family visits and/or appointments as needed. This staff member will serve as a positive adult role model to youth and families and will engage in a supportive relationship with youth and families while they supervise their visits. The Transportation/Visit Coach acts as a part of the overall CNY TFFC teams whose goal is to ensure that visits are safe and structured.


  • Plan, supervise, and document family time that takes place between youth and their families/relatives

  • Utilize the Coaching Family Visits approach to supervising, preparing for, and de-briefing family time

  • Provide transportation for youth and families as needed

  • Pick up or deliver possessions/medications as assigned

  • Communicate respectfully with youth, foster parents, biological parents & colleagues

  • Document all contact with youth and families on Connections/Netsmart within the 72 hour requirement

  • Attend required trainings

  • Attend weekly treatment team meetings if time permits and does not interfere with a youth’s visitation schedule

  • Respond in a positive and respectful manner to diversity, among the agency’s service population and staff

  • Responsible for maintaining the privacy and confidentiality of Protected Health Information of service recipients in any form (e.g., computer access, conversation, document) during and surviving the termination, expiration or cancellation of employment/association with Cayuga Centers

  • Responsible for complying with rules and regulations governing access to Protected Health Information under HIPAA. Access to Protected Health Information is limited to the extent required to perform responsibilities effectively and efficiently. No access will be permitted unnecessarily. These essential job functions dictate the level of access, use, and disclosure of confidential information

  • Perform other duties as requested by the immediate supervisor, Program Director or the Chief Executive Officer

Experience and Skills:

HOURS PER WEEK: 40 hour a week- non exempt, Must be available to work afternoons, evenings, and weekends

  • Wednesday 8am-6pm

  • Thursday 8am-6pm

  • Friday 9am-7pm

  • Saturday 9am-7pm

  • Sunday - OFF

  • Monday - OFF

  • Tuesday - OFF


  • High school diploma or GED with at least 1 year of experience working with families and children in the human service field

  • Valid NYS Driver’s License required

  • Safe and dependable vehicle required

  • Ability to handle confidential material in a responsible manner

  • Ability to maintain and uphold professional boundaries

  • Ability to communicate clearly in writing and verbally

  • Ability to work effectively and patiently with others in difficult and/or stressful situations. Ability to work within treatment models and acceptable behavior management principles to encourage behavior change

  • Demonstrate the ability to work well on a team

  • Passion for working with children, teens, families and foster families

  • Ability to work well with people from many cultures including recent immigrants, non - English speakers LGBTQ children, bio parents/families, and foster parents



As a benefits-eligible position, available benefits include medical, dental, vision, FSA, supplemental life insurance, critical illness, enhanced short-term disability, hospital indemnity and 401k benefits.

We maintain a drug-free workplace and perform pre-employment drug testing.