Assistant Director of Intake

    • Job Tracking ID: 512690-708133
    • Job Location: Bronx, NY
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: October 22, 2019
    • Years of Experience: Not Applicable
    • Starting Date: ASAP
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Job Description:

SUMMARY OF RESPONSIBILITIES: Under the direction of the Director of Intake, the Assistant Director of Intake will assist in management of the Office of Refugee and Resettlement (ORR) admissions for New York City location.


  • Ensure office organization during evening and weekend days
  • Supervise a team of intake workers, including weekly supervisions with assigned staff
  • Arrange forty hour work schedule for intake workers
  • Serve as point of contact (POC) for intake communications with ORR, Command Center, DHS/ICE
  • Responsible for Pre-Admission portal documentation
  • Ensure STRIDE folders are prepared and reviewed upon admission
  • Update orientation documentation as per ORR regulations as needed.
  • Responsible for inventory count of clothing and hygiene items. Ensure inventory documentation is updated in STRIDE folder
  • Ensure intake binders are completed upon each intake group admission
  • Ensure property is collected and stored in agency safe and property is distributed safely within 24 hours
  • Coordinate with Director of Case Management and Assistant Director of Youth Support Services for minor pick up
  • Responsible for UAC intake training, portal documentation, STRIDE documentation, and paper formats
  • Audit Admissions TAB and Capacity TAB in UAC portal upon admission completion
  • Conduct clothes ordering, tracking, and distribution
  • Conduct food ordering and processing for the UAC orientation and Cayuga Centers’ Educational Learning program, and other New York City programs
  • Attend required training
  • Read required books
  • Responsible for maintaining the privacy and confidentiality of Protected Health Information of service recipients in any form (e.g., computer access, conversation, document) during and surviving the termination, expiration or cancellation of employment/association with CC
  • Responsible for complying with rules and regulations governing access to Protected Health Information under HIPAA. Access to Protected Health Information is limited to the extent required to perform responsibilities effectively and efficiently. No access will be permitted unnecessarily. The essential job functions as described, herein, dictate the level of access, use, and disclosure of confidential information.
  • Perform other duties as requested by your immediate supervisor or the Chief Executive Officer
  • Responds in a positive and respectful manner to diversity, among the agency’s service population and staff

Experience and Skills:


  • Bachelor’s degree preferred; Associates degree and minimum of three years’ administrative experience required
  • Experience working in a busy human services office- strongly preferred
  • Child welfare experience strongly preferred
  • Strong communication and organizational skills required
  • Strong skills in Microsoft Office required
  • Bilingual- English / Spanish required. All agency documents and records are in English, so English writing proficiency required. Position itself requires Spanish speaking, writing, and reading proficiency
  • Ability to handle confidential material in a responsible manner
  • Ability to work effectively in a team context
  • Demonstrated ability to perform duties with minimal supervision and to exercise greater judgment


  • Word processing: Including responding to e-mails, composing letters, completing computerized documentation, transcribing minutes for meetings, etc.: This involves sitting at a computer for a minimum of 5 hours and could be up to 7 hours a day depending on program needs
  • Lifting of Agency file books - weighing approximately 6-8 lbs. each - 5 inch binders. File in them as needed, including sorting paperwork, hole punching, opening and closing of binder rings. As needed
  • Completing paperwork -Such as copying, stapling as needed
  • Answering phones, processing mail, filing, lifting packages as needed
  • Must be able to lift up to 50 pounds
  • Sit/ride in vehicles, busses, subways, trains, plains - public transportation for lengthy periods of time
  • Walk up/down stairs as needed
  • Walk to enter/exit subway and other public transportation as needed
  • Walk several blocks to get to required location


  • Regular hours entail 9:00am - 5:00pm, Monday - Friday
  • Must be flexible to meet program needs


As a full time benefits position, staff is eligible to enroll in medical, dental, vision, FSA, supplemental life insurance, critical illness, enhanced short-term disability, and 401(k) benefits.

We maintain a drug-free workplace and perform pre-employment drug testing.