Care Manager - Albany

    • Job Tracking ID: 512690-676969
    • Job Location: Albany, NY
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: April 05, 2019
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
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Job Description:

The Care Manager will provide outreach and enrollment services to children presumed to meet eligibility requirements of New York State’s Children’s Health Home program within Monroe and surrounding counties. They gather assessments and enter documentation that confirms eligibility and identifies areas requiring support services. Care Manager will work with children, families and service providers to create a comprehensive Plan of Health Care and identify additional service providers as necessary. The position will coordinate the continuing involvement of families and service providers in the execution of the plan.


  • Driving to and from appointments and activities as assigned
  • Word processing: Including responding to e-mails, completing computerized documentation 
  • Lifting of Agency file books – weighing approximately 6-8 lbs. each -  5 inch binders.   File in them as needed, including sorting paperwork, hole punching, opening and closing of binder rings.  As needed.
  • Completing paperwork –Such as copying, stapling as needed.
  • Sitting for extended periods of time
  • Walking distances
  • Walking up and down stairs inside/outside
  • Able to have contact with consumer’s – non-contagious illness



  • Regular hours entail Monday – Friday with flexibility for families. Rotating on call responsibilities will be required.


  • Document all case activity, including outreach, consent development and assessment, plan development, client progress and transition arrangements.
  • Administer CANS-NY, updating periodically.
  • Inventory and coordinate existing services relevant to the Plan of Care, identifying and securing additional services as appropriate.
  • Convene and conduct quarterly meetings to review progress, update POCs and confirm continuing client eligibility.
  • Provide education to family and children concerning the nature and desired effects of services, along with information concerning conditions being treated.
  • Assist family and children in acquisition and maintenance of public benefits e.g. financial, educational and social services.
  • Provide Health Home services for children with low to high acuity needs, including up to two services per month, with at least one of those services being conducted face to face.
  • Assure responsible transition of client service into and out of Health Home care, between child and adult health homes, and between inpatient and community care as appropriate.
  • Ability to travel to multiple surrounding counties to meet with clients and families.
  • Attend required training.
  • Responsible for complying with rules and regulations governing access to Protected Health Information under HIPAA.  Access protected Health Information is limited to the extent required to perform responsibilities herein, dictate the level of access, use, and disclosure of confidential information.
  • Perform other duties as requested by your immediate supervisor or the Chief Executive Officer.


Experience and Skills:


  • Bachelor’s degree with a minimum of two years’ experience.
  • Master’s degree with a minimum of one year experience.
  • Registered Nurse with a minimum of two years’ experience.
  • Relevant experience in serving children and families in child welfare, developmental disabilities, behavioral health, primary health care or social services.
  • Experience coordinating and participating in team settings.
  • Excellent written and verbal skills.
  • Ability to work in an effective and focused manner when self-directed and beyond immediate oversight.
  • Ability to deliver family-driven, youth-guided services.



As a full time benefits position, staff is eligible to enroll in medical, dental, vision, FSA, supplemental life insurance, critical illness, enhanced short-term disability, and 401(k) benefits.

We maintain a drug-free workplace and perform pre-employment drug testing