Computer Support Technician

    • Job Tracking ID: 512690-671730
    • Job Location: Auburn, NY
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: February 27, 2019
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
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Job Description:

Under the supervision of the AVP of IT, the Computer Support Technician provides technical support, troubleshooting, repairs, and installations of computer equipment to all staff. This staff member will maintain professionalism in all areas, including confidentiality.

HOURS PER WEEK: Non exempt

  • Regular hours are 9am - 5pm, Monday - Friday
  • Must be flexible to meet program needs
  • On-call duties as assigned

FUNCTIONS:

  • Assist in the execution of construction projects to install computer hardware, software, wiring and equipment
  • Install, support, and maintain information systems and network software on a wide area network. This includes Windows 7 (32 and 64-bit) workstations and laptops, MS Office 2003 to 2010, and other business hardware and software
  • Run and terminate infrastructure cabling between workstations and communication closets
  • Build and maintain desktop images, deploy images and applications using multiple methodologies
  • Create and implement Group Policy Objects in Active Directory to manage applications and resources
  • Maintain printers, copiers, and other peripherals as needed
  • Travel to other agency locations as required
  • Perform off-hours maintenance as needed
  • Monitor and maintain agency Help Desk system
  • Review, analyze and recommend new technologies, upgrades to existing technologies, and enhancements to service on an ongoing basis
  • Complete work orders as assigned in a professional and timely manner
  • Participate in On-call rotation
  • Attend required training
  • Read required books
  • Responsible for complying with HIPAA rules and regulations
  • Perform other duties as requested by your immediate supervisor or the Chief Executive Officer

Experience and Skills:

  • High School diploma and one year of technical experience including A+ and/or Network+ Certification or Associate Degree in Information Technology and/or demonstrated skills in the following areas:
  • Ability to work effectively in a team context
  • Ability to handle confidential material in a responsible manner
  • Valid NYS Driver’s License
  • Support staff’s access to systems including, but not limited to:
    • Software and hardware setup
    • Security and password support
  • Knowledge of internal and external computer components
  • Basic networking skills
  • Excellent and proven communication and human relations skills

PHYSICAL REQUIREMENTS:

Must have the ability to:

  • Lift 50 pounds
  • Drive to agency locations
  • Sit at a desk for up to 8 hours
  • Get on the floor and reach behind equipment
  • Climb a ladder
  • Work in small spaces such as attics and basements
  • Complete tasks by bending and squatting
  • Walk up to 3 floors of stairs
  • Walk up to ¼ mile between locations
  • Sit in meeting for up to 4 hours
  • Stand, up to 8 hours at any time, to complete assigned duties
  • Complete paperwork such as copying and stapling as needed
  • Required to speak and hear
  • Reach with hands and arms
  • Stoop or kneel
  • Specific vision abilities required by this job include close vision and the ability to adjust focus

Benefits

As a benefits-eligible position, available benefits include medical, dental, vision, FSA, supplemental life insurance, critical illness, enhanced short-term disability, hospital indemnity and 401k benefits. We maintain a drug-free workplace and perform pre-employment drug testing.