Assistant Director of Case Management

    • Job Tracking ID: 512690-601734
    • Job Location: Bronx, NY
    • Job Level: Management
    • Level of Education: Masters Degree
    • Job Type: Full-Time/Regular
    • Date Updated: December 15, 2017
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

SUMMARY OF RESPONSIBILITIES:To assist the Director of Case Management in the supervision of Case Managers working within all NYC locations. The Assistant Director of Case Management will audit the quality of the case management procedures to ensure consistent and high quality services for all UC.


  • Coordinate and oversee each UC’s assessment, individual service plan, family reunification, and discharge.
  • Train, supervise, and lead up to 12 Case Managers at a given time.
  • Submit daily ORR required reports.
  • Carry a small caseload (as assigned).
  • Responsible for case management services for UC.
  • Ensure all services provided to each UC are properly documented in each case file and UC Portal.
  • Manage daily operations of Case Managers.
  • Coordinate training and supervision of Case Managers.
  • Respond to client emergencies within or outside work hours.
  • Coordinate initial intake requirements with Clinicians, Case Managers, and other staff as needed.
  • Provide weekly supervision to each Case Manager.
  • Participate in weekly staffing meetings with Clinicians, Case Managers, Case Coordinator, and other ORR staff.
  • Attend required training.
  • Read required books.
  • Responsible for having awkward conversations.
  • Responsible for complying with rules and regulations governing access to Protected Health Information under HIPAA. Access to Protected Health Information is limited to the extent required to perform responsibilities effectively and efficiently. No access will be permitted unnecessarily. These essential job functions dictate the level of access, use, and disclosure of confidential information.
  • Perform other duties as requested by your immediate supervisor or the Chief Executive Officer.


  • Regular hours entail 9:00am - 5:00pm, Monday - Friday. Must be flexible to meet program needs.
  • Evenings and weekends may be required.

Experience and Skills:

  • Master’s degree in relevant behavioral/social sciences field plus 3 years progressive experience supervising staff and case management experience - strongly preferred; Minimum of Bachelor’s degree with 5 years progressive experience supervising staff and case management experience - required.
  • Child welfare experience and professional licensure - strongly preferred.
  • Must meet ORR approval for hire.
  • Strong Leader - Able to hold staff accountable - required.
  • Strong communication and organizational skills - required.
  • Bi-lingual - English-Spanish required. All agency documents and records are in English, so English writing proficiency required. Position itself requires Spanish speaking, writing, and reading proficiency.
  • Ability to handle confidential material in a responsible manner.
  • NYS Driver’s License Preferred.
  • Ability to travel to other agency locations as required.
  • Vehicle required: Must be safe and dependable.
  • State law mandates that one’s personal automobile insurance is directly responsible in any vehicle accident. Cayuga Centers vehicle insurance can legally only supplement damages collected by the other party which exceeds one’s insurance coverage.
    • Cayuga Centers advises that he/she let his/her insurance company know if he/she uses his/her vehicle for agency business.


As a full time benefits position, staff is eligible to enroll in medical, dental, vision, FSA, supplemental life insurance, critical illness, enhanced short-term disability, and  401(k) benefits.