• Job Tracking ID: 512690-583752
    • Job Location: Auburn, NY
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: July 19, 2017
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
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Job Description:

SUMMARY OF RESPONSIBILITIES:To investigate reports of incidents of abuse, neglect, or maltreatment that occur with Cayuga Centers consumers as required by State Oversite Agencies. The Investigator will work closely with the Incident Manager, Chief Quality Officer, Directors and Human Resources (as necessary) to discuss findings and make recommendations regarding the final determination. The investigator will be responsible for completing any documentation, including writing reports and managing the various incident reporting systems that are used throughout the programs. The Investigator will also coordinate with any outside agencies that may be conducting an investigation.


  • Respond to reports of abuse, neglect, maltreatment or other reports of concern in a neutral manner as required per the state oversight agencies and NYS Justice Center
  • Coordinate external investigations as needed.
  • Interview all parties involved in the alleged incident
  • Keep thorough records of all interviews and incidents
  • Collect all supporting documentation regarding the incident
  • Manage incidents as appropriate within State Data Base Systems
  • Bring information back to CQI team for discussion
  • Create and train agency staff as needed in incident reporting requirements, and proper documentation
  • Assure compliance with all reporting requirements of the NYS Justice Center, Prison Rape Elimination Act (PREA), OPWDD and OCFS
  • Attend required training.
  • Read required books.
  • Responsible for complying with rules and regulations governing access to Protected Health Information under HIPAA. Access to Protected Health Information is limited to the extent required to perform responsibilities effectively and efficiently. No access will be permitted unnecessarily. The essential job functions as described, herein, dictate the level of access, use, and disclosure of confidential information.
  • Perform other duties as requested by your immediate supervisor or the Chief Executive Officer.

Experience and Skills:

  • Bachelors with one year experience in Human Services, Law Enforcement or Pre-law.
  • Knowledgeable in social service programs.
  • Dedication to high quality record keeping, along with the ability to analyze and evaluate, written reports, files and determine necessary steps of action.
  • Strong writing skills with the ability to proof read and edit.
  • Strong ability to work independently as well as with a team.
  • Ability to manage time effectively and multi task with the ability to stay highly organized.
  • Excellent communication and interpersonal skills.
  • Knowledge in Excel, Word and Publisher and willingness to learn other programs.
  • Ability to handle confidential material in a responsible manner.
  • Valid NYS Driver’s License required.
  • Vehicle required: Must be safe and dependable.
  • Ability to travel with little notice to all agency locations.


As a full time benefits position, staff is eligible to enroll in medical, dental, vision, FSA, supplemental life insurance, critical illness, enhanced short-term disability, and 401(k) benefits.